9bed Terms and Conditions

These terms and conditions ("Terms") form a legal agreement between 9bed and its users ("you" or "player"). 9bed is an online casino and betting platform for players in Bangladesh, providing entertainment in a safe and transparent environment. Please read all the terms below before using the platform.

9bed reserves the right to modify these terms at any time. When changes take effect, we will post a notice on the platform. Continued use of the platform after any changes will be taken to mean that you have accepted the updated terms.

Eligibility and Age Requirement

To use the 9bed platform, the following eligibility conditions must be met:

• You must be at least 21 years old. This platform is only for those aged 21 and above.
• You must be a real individual. Accounts may not be operated by any corporate entity or automated process.
• You must be a resident of a region approved by 9bed.
• You must have a valid identity and payment method to use the platform.
• If you are an employee, partner, or family member of a 9bed employee or partner, you may not open an account.

If an account is created using false information, it may be closed at any time and all balances and winnings associated with that account will be considered void.

Account Creation and Management

Each player at 9bed may open only one account. Creating multiple accounts is strictly prohibited and may result in all accounts being cancelled.

2.1 Account Creation Process

To create an account, you must provide your correct name, date of birth, phone number, and preferred payment method details. 9bed reserves the right to verify the accuracy of the information provided.

2.2 Account Security

• It is your responsibility to keep your login credentials (username and password) completely confidential.
• Any unauthorised access to your account or suspicious activity must be reported immediately to [email protected].
• You are solely responsible for all activity that occurs on your account.
• Sharing your account with others or using another person's account is prohibited.

2.3 Account Verification (KYC)

9bed may conduct a Know Your Customer (KYC) verification process when required. This process may require submission of a national identity card, passport, or other relevant documents. Withdrawal requests may be put on hold until verification is complete.

Deposit and Withdrawal Policy

9bed supports the following payment methods: bKash, Nagad, Rocket, Upay, and bank transfer (major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank).

3.1 Deposit Terms

• Before making a deposit, always make sure you are using the correct payment details. 9bed is not responsible for transaction issues caused by incorrect information.
• Deposited funds must come only from the account holder's own payment method. Third-party payments are not accepted.
• 9bed reserves the right to verify the source of any deposit when required.

3.2 Withdrawal Terms

• Withdrawals are generally processed within 10 to 45 minutes, though additional verification may require more time.
• Withdrawal requests may only be made to the same payment method used for the deposit.
• Withdrawals will not be completed if the wagering requirements for any bonus have not been met.
• If fraud is suspected, 9bed reserves the right to suspend or cancel a withdrawal.

Bonuses and Promotional Offers

9bed provides bonuses and promotional offers to its players from time to time. Each bonus has its own terms, which should be read carefully before accepting.

4.1 Welcome Bonus

For new players, 9bed offers a 120% bonus on the first deposit, up to a maximum of ৳8,000.

4.2 Wagering Requirements

Wagering requirements apply to all bonuses. For the welcome bonus, the wagering rate is 20 times, calculated on the bonus amount only.

4.3 General Bonus Rules

• More than one bonus cannot be used at the same time.
• Bonuses cannot be transferred from one account to another.
• If a system or technical error occurs in the awarding of a bonus, 9bed reserves the right to cancel that bonus.
• If an attempt is made to obtain a bonus through fraud, the account may be closed.
• 9bed reserves the right to change, suspend, or cancel any bonus offer at any time.

VIP Program and Cashback

9bed operates a loyalty program divided into three VIP tiers. Players can advance to higher tiers based on regular gaming activity.

The detailed terms for VIP tier assignment and cashback payment are set by 9bed and may change. Wagering requirements may also apply to cashback.

Prohibited Activities

The following activities are strictly prohibited on the 9bed platform. Violating these rules may result in account cancellation and balance forfeiture:

• Creating multiple accounts or using another person's account.
• Providing false information for the purpose of claiming bonus or promotional benefits.
• Operating games through software, bots, automated tools, or any form of manipulation.
• Attempting to influence game outcomes by colluding with other players.
• Attempting to profit by exploiting system errors or vulnerabilities.
• Engaging in money laundering or any other illegal financial activity.
• Harassing platform staff or other users, or engaging in abusive behaviour.
• Attempting to gain unauthorised access to 9bed's systems.

Fair Play and Security

9bed is committed to ensuring a safe and fair gaming environment. Our platform is protected by SSL encryption and all game outcomes are determined through RNG (Random Number Generator) technology.

• All financial transactions are processed using encrypted methods.
• Game outcomes are completely independent and unbiased.
• Players' personal information is kept secure in accordance with the privacy policy.
• 9bed maintains anti-fraud measures and monitors suspicious activity.

Responsible Gaming

9bed places great importance on responsible gaming. Entertainment should be enjoyable, not a source of stress or financial harm.

• Players can set deposit limits on their accounts.
• A temporary or permanent self-exclusion option is available when needed.
• If signs of gambling addiction appear, please contact our support team for assistance.
• It is the responsibility of guardians to prevent minors and underage individuals from accessing the platform.

For more information on responsible gaming, visit our Responsible Gaming page.

Account Suspension and Closure

9.1 Suspension by 9bed

9bed reserves the right to suspend or close an account without prior notice in the following circumstances:

• In the event of a violation of any clause of these terms.
• On suspicion of fraud, money laundering, or other illegal activity.
• Upon evidence of the use of a false identity or false information.
• In the event of a breach of age-related conditions.

9.2 Account Closure by Player

Any player may request to close their account at any time. To do so, send an email to [email protected]. It is possible to withdraw a valid balance before the account is closed; however, if bonus wagering requirements have not been met, the bonus portion will be forfeited.

Intellectual Property and Copyright

All content on the 9bed platform — logos, designs, text, software, graphics, and other elements — is the intellectual property of 9bed. No content may be reproduced, distributed, or used without the written permission of 9bed.

Games from third-party game providers such as Pragmatic Play, Evolution Gaming, Spribe, and others are operated under their own terms and conditions.

Limitation of Liability

9bed is not liable in the following circumstances:

• Disruption to the gaming experience due to technical issues, server downtime, or loss of internet connection.
• Issues caused by the player's own device or network.
• Any damage or loss resulting from technical errors.
• Content found in third-party services or links.

9bed's total liability shall not in any case exceed the amount deposited in the relevant player's account.

Privacy & Data Protection

How your personal information is collected, used, and kept secure is described in detail in our Privacy Policy. The Privacy Policy applies alongside these terms.

9bed never sells your information to third parties. However, information may be shared with relevant authorities when required by legal obligation or security investigation.

Dispute Resolution & Complaints

For any complaint or dispute, please contact our support team first. 9bed aims to resolve all complaints fairly and promptly.

• Reach us 24/7 via live chat — for the fastest resolution.
• Write to us by email: [email protected] — for detailed complaints.
• When submitting a complaint, please provide your account ID, the date of the incident, and any relevant information.

For disputes regarding any game round or transaction, 9bed's server logs will be considered the final evidence.

Changes to Terms

9bed reserves the right to partially or fully amend these terms at any time. We will publish a notice on the platform before changes take effect.

If a player does not agree with the updated terms, they must close their account. Continued use of the platform after the changes will be considered acceptance of the new terms.

Applicable Law & Final Provisions

These terms are governed by applicable laws and regulations. If any provision of these terms is found invalid or unenforceable, the remaining provisions will continue to be effective.

This document has been prepared entirely in Bengali, and the Bengali version shall be considered final and legally applicable.