9bed's Privacy Policy

Section 1

Introduction & Purpose of This Policy

9bed is a safe and reliable online entertainment platform serving users in Bangladesh. We place the highest importance on protecting the personal information of all our members. This Privacy Policy ("Policy") explains how 9bed collects your personal information, how it is used, who it may be shared with, and what your rights are.

By using 9bed's website or services, you are considered to have agreed to the terms of this policy. If you disagree with any part of this policy, please stop using our platform and contact us.

This policy may change from time to time. For any significant changes, we will notify you by email or through a notice on the platform. The "Last Updated" date shown at the top of the policy always indicates the most recent version.

Section 2

Information We Collect

9bed may collect the following types of information. The details of what is collected under each category are described below:

2.1 Information You Provide Directly

• Full name and date of birth (for age verification)
• Email address and contact details
• Username and password (stored in encrypted form)
• Document information submitted for identity verification (such as a national ID card)
• Financial transaction information — deposit and withdrawal amounts and payment methods (bKash, Nagad, Rocket, Upay, bank transfer)
• Information provided when contacting the support team

2.2 Automatically Collected Information

• IP address and device identifier information
• Browser type, operating system, and device information
• Logs of your activity on the platform — login time, session duration, game activity
• Information collected through cookies and similar tracking technologies
• Referral source information (where you came from when you arrived at our site)

2.3 Information Received from Third Parties

• Information from identity and age verification service providers
• Transaction confirmation information from payment processing providers
• Verified information from fraud prevention and security service providers

Section 3

Purpose of Information Use

9bed uses your information for the following purposes:

Section 4

Information Sharing & Disclosure

9bed never sells your personal information to third parties for advertising or commercial purposes. However, information may be shared in the following situations:

4.1 Service Provider Partners

We work with certain trusted third parties who provide specific services on our behalf. These include payment processing companies, identity verification services, cybersecurity providers, and gaming software suppliers. These partners only get access to the information needed for their specific tasks and are bound by strict confidentiality agreements.

4.2 Legal Obligations

In the case of a court order, a lawful request from a law enforcement agency, or an applicable legal obligation, 9bed may disclose the necessary information to the relevant authority.

4.3 Business Transfers

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. If such a situation arises, we will inform you in advance and this privacy policy will remain in effect.

4.4 With Your Consent

Outside the situations described above, we will not disclose your personal information to any third party without your explicit consent.

Section 5

Cookies & Tracking Technologies

9bed uses cookies and similar technologies to improve your browsing experience and to keep the platform secure. Cookies are small text files stored on your device.

5.1 Types of Cookies

• Essential Cookies: Essential for the basic functionality of the platform — maintaining login sessions and ensuring security. These cannot be disabled.
• Functional Cookies: Help remember your preferences and settings, such as language preference.
• Analytics Cookies: Monitor site usage and help us improve our service quality.
• Security Cookies: Used to prevent fraud and unauthorised access.

5.2 Cookie Controls

Cookies other than essential cookies can be disabled from your browser settings. However, disabling some cookies may limit certain features of the platform.

Section 6

Data Protection & Security

9bed has put in place industry-standard technical and administrative measures to protect your personal information:

• SSL Encryption: All data transferred between you and our servers is encrypted using SSL technology.
• Password Encryption: Your password is never stored in plain text — strong hashing algorithms are used.
• Access Controls: Only authorised staff, on a need-to-know basis, can access user information.
• Regular Security Audits: The security of our systems is reviewed on a regular basis.
• Firewall & DDoS Protection: Advanced network security measures are active at all times.
• Staff Training: All our staff receive regular training on data protection.

That said, no method of transmitting information over the internet or storing it digitally can be guaranteed to be completely secure. So even though we take strict measures, we cannot give an absolute guarantee of complete security. Keeping your account password confidential and changing it regularly is your own responsibility.

Section 7

Data Retention Period

9bed retains your personal information only for as long as necessary or legally required:

• Active Accounts: Information is retained for as long as the account remains active.
• Closed or Inactive Accounts: Even after an account is closed, certain information may be kept for a defined period for legal, regulatory, or dispute resolution purposes.
• Financial Transaction Records: May be retained for an extended period in accordance with financial laws and regulations.
• Backup Data: Information held in system backups is deleted according to a set schedule.

Once the defined retention period ends, your information is securely deleted or anonymised.

Section 8

Your Rights

As a user of 9bed, you have the following rights over your own information:

• Right to Know: You have the right to ask what information we hold about you.
• Right to Rectification: If any of your information is incorrect, you can request that it be corrected.
• Right to Erasure: In certain circumstances you can request that your information be deleted — though where there are legal obligations, this may not be fully possible.
• Right to Restrict Processing: In certain circumstances you can request that the processing of your information be limited.
• Right to Data Portability: In some cases you can request your information in a structured, machine-readable format.
• Right to Object: You can object to the processing of your information for specific reasons.

To exercise any of these rights, contact us at [email protected]. We will respond to your request within a reasonable time.

Section 9

Protection of Minors' Information

9bed is an adult entertainment platform. This platform is for users aged 21 and above only.

We do not knowingly collect personal information from anyone under the age of 21. Age verification is mandatory at the time of account registration. If we find evidence that a minor has registered, that account will be closed immediately and the related information will be deleted.

If you know that a minor is using our platform, please let us know at [email protected].

Section 10

International Data Transfers

9bed's servers and processing infrastructure may be located in various countries. As a result, your information may be transferred outside Bangladesh. Such transfers are only carried out when:

• It can be confirmed that the recipient country has adequate data protection measures in place.
• The security of the information is ensured through contractual safeguards.
• Third-party partners are obliged to provide a level of protection equivalent to this policy.

We always ensure that your information remains protected to the standards of this privacy policy, even in the case of international transfers.

Section 11

Third-Party Services & Technology

9bed's platform may integrate services from various gaming software providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, NetEnt, and others. These third-party providers may follow their own privacy policies.

For payment processing, we are connected to payment services such as bKash, Nagad, Rocket, and Upay. These services may have their own privacy policies, which can be found on the respective provider's platform.

We do not take responsibility for the privacy practices of these third-party providers. However, we only work with partners who maintain high standards of data protection.

Article 12

Policy Changes & Updates

9bed reserves the right to change, amend, or update this privacy policy from time to time. If significant changes are made to the policy, we will notify you in the following ways:

• A notice will be sent to your registered email address.
• A notification will be displayed when you access the platform.
• The "Last Updated" date at the top of this page will change.

If you continue using the platform after the changes, you will be considered to have given your consent to the new policy. You are advised to make a habit of checking this page regularly.